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FAQ

What areas do you travel to?

We are based in Peoria, AZ 85381 and are open to travel all cities located in Maricopa County. We are also willing to travel to locations in other Arizona counties, however at least 3 weeks notice will be required so that we can plan accordingly.

There is no travel fee for locations that are within a 20 mile radius of 85381. For all locations that are located outside that 20 mile radius there is a travel fee of $1 per mile over the 20 miles, charged roundtrip. So for example, if you are located 34 miles away from 85381 then you would be charged $28 for a 14 mile overage roundtrip.

What is your deposit and cancellation policy?

To hold the desired date and time of your event, a $100 deposit is required at the time of booking and is non-refundable. Your deposit will go toward the total cost of the event. Cancellations or rescheduling requests can be made up to 7 days prior to your party’s date. Your remaining balance will need to be paid in full 48 hours before your scheduled event. As mamas, we understand that things happen, and you may need to cancel your event after the remaining balance has been paid. While we cannot refund your money, we will be more than happy to work with you to reschedule your event for a later date and time.

When is the final headcount required?

The final headcount is required 48 hours prior to your event. Once your remaining balance has been paid in full, you will receive a text and email to confirm all your party details and final headcount.

What do I need to provide?

Our setup can take up a decent amount of space to allow everyone to sit comfortably and be in view of one another. If possible, please try to clear an 8x8 space for the party setup and an additional 4x6 space for picnic tables. We will do our best to work around the space you have available, but in order to keep on track with setup time please try to clear as much space as possible.

We will need access to warm water and a designated area to empty the pedicure and manicure bowls after use. Our hostesses will be providing entertainment; however, we do ask that there is a designated adult nearby to assist with any guests' needs that are outside of our services provided (i.e., taking a child to the toilet, managing a frustrated child's behaviors, providing refreshments to guests, etc.).

Giggles & Glam Mobile Parties requires a waiver form to be completed for each minor attending the party. This will be emailed to you. Waiver forms will also be available the day of the event when we arrive. All guests must have a signed waiver before participating in the party. More details and information will be provided in our party contract that will be sent via email at the time of booking.

How long is set-up and clean-up time?

Set-up and clean-up times can vary depending on which package and services are being provided.

Just for Giggles Spa Package: 60 minutes of set-up and 45 minutes of clean up time.
Glam It Up Makeover Package: 45 minutes of set-up time and 30 minutes of clean-up time.
Giggles & Glam Party Package and Tween Party Package: 60 minutes of set-up time and 45 minutes of clean-up time.
Picnic Tables: 30 minutes of set-up and 20 minutes of clean-up time. (set-up and clean-up time is in addition to party packages time if added onto a party package)
Friendship Bracelet Bar or Spa Crafts: 15 minutes of set-up and 10 minutes of clean-up (in addition to party package set-up and clean-up times)

Set-up and clean-up time our not included as part of the time booked with our hostesses. For example, if you book our Giggles & Glam Party Package and you want the entertainment to start at 11am, plan for us to arrive at 10am for set-up, provide party services from 11am-2pm, clean-up and leave by 3pm.

What measures do you take to keep services sanitary?

We use hospital-grade sanitization wipes to wipe down all furniture and surfaces. Disposable tub liners are used in our pedicure bowls. All pedicure and manicure bowls are washed and sanitized after use. Guests our provided a new spa headband and toe separator that they get to keep as a party favor. We use all disposable applicators for all our makeup products. For hairstyling services, combs, brushes, and hair accessories are sanitized in a salon grade disinfecting solution . Guests are provided new hair extensions in the makeover package that they get to keep as a party favor. All towels and garments are properly laundered before and after each party and all jewelry is wiped down with disinfectant.

Will spa and makeover services be provided by certified estheticians or cosmetologists?

No. Our services are just for giggles and entertainment purposes only; therefore, we provide simple face masks for facial services and do not cut nails or cuticles.

What forms of payment do you accept?

Cash, Zelle, PayPal, and Stripe. There will be a service fee passed on through Stripe and PayPal payments. There is no service fee for payments made through Zelle, which is our preferred method of payment. Payments through Zelle can be sent to gigglesandglammp@gmail.com. You will be sent an updated invoice after deposit is made and once full payment is received for your records.

What services are available for boys?

We offer a mini makeover package for boys that you can find on our Add-Ons page. This includes a gelled hairstyle with option of temporary color hair wax and 2 body tattoos. For more specific questions regarding our inclusivity; please send us an email or give us a call.

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